RTIC is renowned for providing consumers with outstanding durability at reasonable costs on its premium drinkware, outdoor gear, and coolers. However, even the best products occasionally encounter issues. When clients buy RTIC products, they may feel secure knowing that RTIC is backing them in this regard. We’ll go into excellent detail in this post about the RTIC warranty’s contents, operation, and process for filing a claim if necessary.
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What is the RTIC Warranty?
The RTIC warranty is a restricted warranty that RTIC offers on its goods. During the warranty period, it covers material and workmanship faults under typical use. Under the terms of RTIC’s warranty, the business will either replace or repair any damaged products, including coolers and tumblers.
The exact product will determine the warranty terms offered by RTIC, but in general, most rigid coolers have a 1-year limited guarantee; tumblers, soft coolers, and other goods might have a shorter warranty period. It’s critical to realize that regular wear and tear, misuse, and accidents are not covered under the RTIC warranty.
Products Covered by the RTIC Warranty
RTIC offers a wide range of goods that are covered by the RTIC warranty. The following products are among the most popular ones:
Hard freezers
softer coolers
Glassware (mugs, bottles, and tumblers)
Accessories and equipment for the outdoors
Because every one of these categories has different warranty conditions, it’s critical to review the precise coverage for the item you buy. For example, compared to drinkware such as tumblers, RTIC durable coolers are likely to have a longer guarantee period. To facilitate the warranty process, keep your product registration and receipt together at all times.
How to Register Your RTIC Product’s Warranty
To guarantee that you may take full advantage of the RTIC warranty should the need arise, you must register your product. After making a purchase, it is recommended that you visit the RTIC website and register your product with your personal data and purchase details. RTIC uses this procedure to monitor your warranty and purchase status.
While not required for all RTIC products, product registration can expedite the warranty claim procedure and offer quicker resolution in the event of a fault. You can still use your proof of purchase to claim the RTIC warranty even if you choose not to register, although the procedure may take longer.
How to File an RTIC Warranty Claim
Making a claim is as simple as resolving a problem with your RTIC product that is covered by the warranty. To guarantee a hassle-free experience, take these actions:
Step 1: Go to the RTIC warranty page on their website and find the warranty claim form.
Step 2: Accurately complete the form by providing the product type, purchase date, and description of the issue.
Step 3: Enclose all necessary paperwork, including pictures showing the flaw and your purchase receipt.
Step 4: After you submit the claim, RTIC will assess it and get in touch with you to discuss the following steps.
The majority of claims are handled in a matter of weeks, and RTIC may decide to replace, repair, or give a refund for the defective product, depending on the circumstances. Remember that the RTIC guarantee only covers manufacturer defects; items damaged by usage or accidents are not covered.
The RTIC warranty covers common problems
The RTIC guarantee is intended to address specific issues caused by manufacturing flaws. Among the most often discussed issues are:
cracks or fissures in the cooler lids or walls
Coolers with broken latches or hinges
Unexpected temperature changes in drinkware
Soft cooler handles or straps that break easily
However, the RTIC warranty does not cover any damage caused by misuse, mishaps, or normal wear and tear. For instance, your cooler would not be covered by the RTIC guarantee if it were dropped from a considerable height and broke. When submitting a claim, knowing the restrictions of your warranty might help you avoid needless aggravation.
What the RTIC Warranty Does Not Cover
Although it covers flaws, there are a few things that the RTIC warranty does not cover. It can help to avoid misunderstandings to know what is and is not covered by the warranty can help to avoid misunderstandings. Here are a few of the omissions:
harm brought on by abuse or disregard
typical wear and tear, which includes color fading and scratches
Accidental or impact damage (like dropping your cooler)
Items that have undergone changes or alterations
To keep the RTIC guarantee valid, you must adhere to the care recommendations provided by RTIC. Keep in mind to clean your products regularly and keep them away from harsh environments that go beyond their intended use. By doing this, you’ll keep your guarantee in place, as well as extend the life of your RTIC equipment.
How to Get the Most Out of Your RTIC Warranty
To maximize the benefits of the RTIC guarantee, you, the client, can take the following actions:
Activate your item: This will speed up the process of filing a warranty claim.
Hold onto your receipt: To be eligible for a warranty, you must have proof of purchase.
Recognize the terminology: When filing a claim, it will be easier if you know what is and isn’t covered.
Take good care of your product: Regular upkeep and care will guarantee longevity and maintain your product’s eligibility for warranty coverage.
When unforeseen flaws occur, the RTIC warranty can be a valuable help, and knowing how it operates can ultimately save you time and money.
Conclusion
The RTIC warranty is intended to give consumers who buy premium outdoor gear piece of mind. Even if this guarantee covers manufacturing faults, it’s important to comprehend its conditions and limits. You can get the most out of your warranty by taking care of your equipment, maintaining proof of purchase, and registering your goods. If you understand how the RTIC warranty operates, you’ll be ready to claim if your product ever has problems.
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FAQ
How long is the RTIC warranty valid?
Each product has a different RTIC warranty length. While drinkware and soft coolers may have shorter warranty periods, the majority of metal coolers have a one-year limited guarantee.
Is unintentional damage covered by the RTIC warranty?
No, unintentional damage is not covered by the RTIC warranty. It only addresses problems related to materials, workmanship, and manufacturing flaws.
How may I submit a claim for an RTIC warranty?
Visit the RTIC warranty page, complete the claim form, and send in a description of the defect and proof of purchase to file a claim under the warranty.
If I don’t register my goods, can I still make use of the RTIC warranty?
It is possible to claim under the RTIC warranty even if you haven’t registered your goods, but you’ll need to provide evidence of purchase to do so.
What occurs if the warranty on my RTIC product expires?
You can still get guidance from customer care if your RTIC product is no longer protected by the RTIC warranty, but you will likely have to pay for any repairs or replacements.